Player Privacy Policy

This Privacy Policy explains how Diamond7 collects, uses and protects the personal information you give us when you use our online casino and related services. We take your privacy seriously and set out below what data we collect, why we need it, who we share it with and how you can manage your information.

Types of data we collect

We collect different kinds of information to operate accounts, process transactions and provide a secure service. This includes personal data, technical data and transactional data.

Personal data

Personal data covers information you provide when registering or contacting us, such as your full name, date of birth, home address, email address, telephone number and identity documents submitted for verification. We also store account credentials and communication preferences.

Technical data

Technical data is collected automatically when you visit our site and includes IP address, device type, browser, operating system, language settings and log-in timestamps. We use this information to maintain system security and to improve site performance on desktop and mobile devices.

Transactional data

Transactional data relates to deposits, withdrawals, bets and game activity. This includes payment method details, transaction dates and amounts, play history and any records needed for compliance checks or dispute resolution.

How we use your information

Your information is used to set up and manage your account, process payments, verify identity, prevent fraud, meet regulatory obligations and provide customer support. We may also use aggregated, anonymised data for analytics and service improvement. We do not use your data for marketing unless you have given consent.

Data protection practices

We protect your information using industry-standard security measures including encryption in transit and at rest, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember your preferences, secure your session and analyse site usage. You can manage cookie settings through your browser and, where provided, via our cookie settings tool. Disabling certain cookies may affect site functionality.

User rights

You have rights over your personal information, including the right to access, correct, restrict processing, object to processing and request erasure where applicable. You may also request a copy of your personal data in a commonly used format.

Access, correction and deletion of data

To access, correct or request deletion of your information, contact our support team. We will verify your identity before responding and will respond within a reasonable time. In some cases, we may retain certain information for legal, regulatory or legitimate business reasons.

Information sharing and third parties

We may share data with payment providers, identity verification services, fraud detection vendors, regulators and other partners as required to provide services and comply with legal obligations. Where third parties process data on our behalf, we require appropriate safeguards and data processing agreements.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. For questions or requests, contact [email protected].