Diamond7 Casino Responsible Gambling
At Diamond7 we take safer gambling seriously. We want every player to enjoy their time with us while keeping play safe and controlled. That means providing clear tools, easy-to-use limits and prompt support so people can manage their activity and get help if they need it.
Player protection principles
We follow straightforward principles to protect players - prevention, control and support. We aim to prevent underage and unauthorised play, give customers control over how and when they play, and respond quickly if someone shows signs of harm. Our team applies these principles consistently and respectfully.
Activity-control tools
Customers can use a range of built-in tools to manage their account and activity.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately when lowered and are subject to a short cooling-off period when increased.
Loss limits and wagering controls
Loss limits let you cap net losses over a chosen period. Wagering controls can be applied to restrict bet sizes or types of play that contribute to spend.
Time limits and session controls
Use session reminders and reality checks to get notified how long you have been playing. You can also set session time limits or take short time-outs from the account.
Self-exclusion and account breaks
If you need a longer break you can self-exclude for a set period. Self-exclusion results in account closure for the chosen time and removal from marketing. For UK customers we also support multi-operator self-exclusion via GAMSTOP.
How limits work in practice
When you apply a limit we enforce it across your account immediately. Lowering limits is instant. Increasing limits may require a waiting period to discourage impulsive changes. For large deposits or changes we may ask for additional verification to keep your account secure.
Recognising signs of problematic behaviour
Look out for changes such as trying to chase losses, borrowing to fund play, neglecting work or family, or hiding activity. If you or someone you know displays these signs it is time to act and use the available controls or seek support.
Tips for maintaining control
Practical steps include setting realistic deposit and loss limits, using session timers, keeping a clear budget, and not gambling when stressed or under the influence. Regularly review your activity statement and adjust limits as needed.
Professional help and support organisations
If you need specialist support, these UK services can help: GAMSTOP for multi-operator self-exclusion, BeGambleAware for advice and signposting, GamCare for counselling and support, and NHS services for wider mental-health assistance. If you want to contact our team about safer gambling tools or concerns, please email [email protected].