General Terms and Conditions

This page sets out the terms and conditions that apply when you use Diamond7. It explains the rules for your account, how we relate to you as a player and what we expect in return. By registering or using our services you agree to these terms, which sit alongside any specific promotion rules, privacy information and responsible gambling policies available on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Always provide your correct name, date of birth, address and contact details. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security is compromised or suspected misuse is detected.

Verification

We carry out identity and address checks to comply with legal and regulatory requirements. You must provide requested documents in a timely manner. Withdrawals may be delayed until verification and any required checks, including affordability or source-of-funds requests, are completed.

Eligibility requirements

Only persons who meet the eligibility criteria may open an account. You must be at least 18 years old and legally permitted to gamble in the country indicated at registration. We may refuse, restrict or close accounts where eligibility cannot be established or if you are registered on a self-exclusion scheme.

Acceptable platform use

Use the site lawfully and responsibly. You must not attempt to manipulate our services, create multiple accounts, collude or use automated tools to play. Abusive behaviour towards staff or other users will lead to account action, including suspension and forfeiture of funds where terms are breached.

General bonus and promotion rules

All promotions carry separate terms which form part of these conditions. Bonuses, free spins and other offers may be subject to minimum deposit rules, wagering requirements and contribution rates by game type. We may withdraw, change or refuse promotions where we reasonably suspect abuse or breach of the promotional terms.

Deposits and withdrawals

Payments must be made using an accepted method and in the currency set at account opening. We aim to process withdrawals promptly but may place holds while completing security, verification or anti-money-laundering checks. Limits may apply to deposits and withdrawals; you can set personal limits via your account to help manage play.

Dispute resolution

If you have a complaint, contact our support team and we will investigate. We aim to resolve disputes fairly and promptly. If you remain dissatisfied, further avenues for independent review may be available and details will be provided on request.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by email or via the site. Continued use after notification constitutes acceptance of the updated terms. We recommend you check this page regularly for any changes.